Kenya Power Customer Care Number

Kenya Power Customer Care Number: How to Check for KPLC Tokens Delay and the Self-Service App

In today’s interconnected world, having access to prompt and efficient customer services is essential. As electricity plays a vital role in our daily lives, being able to contact the right people when facing power-related issues is crucial. That’s where the Kenya Power customer care number comes in, proving a convenient and reliable channel for customers to seek assistance and get their queries answered.

Kenya Power Limited Company (KPLC) operates an extensive distribution network that supplies electricity to both rural and urban areas. The company’s extensive power lines and substations ensure an uninterrupted electricity experience for its customers. So, how do you contact KPLC online or check for your delayed tokens?

Kenya Power customer care number and self-service

When it comes to resolving your electricity-related concerns, a reliable lifeline is just a phone call away.

Common power issues KPLC customers face include power outages, incorrect billing, delayed tokens, and malfunctioning prepaid meters. And so, the KPLC complaints number serves as a vital resource for you to report and seek resolution for these and other power-related issues.

Here are the KPLC customer care hotline numbers for service inquiries

Call centre number97771
Telephone+254 203201000

Does KPLC work 24 hours? Yes. KPLC call centre is available 24 hours a day and throughout the week to respond to all customer needs.

Note that Kenya Power’s customer care number is not toll-free. Standard call charges will be incurred depending on your phone service provider and calling plan.

How do I check if my KPLC token is delayed?

KPLC tokens delay happens when a customer experiences a delay in receiving the prepaid electricity tokens after payment. Delays often arise due to network congestion when a large volume of token requests are made or a slight technical issue.

Nevertheless, Kenya Power has come up with multiple options to access your tokens. You can contact KPLC hotline numbers at 97771 or 0703070707 / 0732170170 to speak to an agent. Similarly, you can opt for KPLC USSD, Email or the KPLC self-service portal.

Alternatively, one can wait patiently for the tokens for about 10 to 20 minutes.

Using USSD

  1. Dial KPLC USSD code *977# using your Safaricom line
  2. Select the first option- “Prepaid services” and on the following menu choose “Latest Token”
  3. Enter your metre number then press “Ok”

Remember that it will cost you airtime of Ksh.10 to receive a message of your latest metre tokens. 

Using the KPLC Self-service app

The app allows you to manage all info relating to your electricity account from anywhere. Some services you can access include prepaid token purchase, latest token inquiry and prepaid metre complaints & suggestions.

Follow the steps below to solve your token delay using the KPLC app.

  1. Download and install the app
  2. Once opened, select “My Bill/My Token” from the list of menus
  3. Select “Account Reference and Meter Number”
  4. Enter your 11-digit meter number and tap on the search icon.

Your actions will be summarised in a table containing details of your last five transactions. Your latest token will be at the top of the list.

If your power problem is not solved, visit the nearest KPLC branch for more help.

With the ability to provide prompt assistance, answer queries and resolve issues, KPLC has enabled the over 3 million households connected to its grid, to enjoy reliable power supply.  

Embrace the convenience and reliability of the Kenya Power customer care number to stay connected and keep your power needs on track.

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