Safaricom Customer Care Contacts

Safaricom Customer Care Contacts & List of 55 Branches in Kenya – Physical Locations & Addresses

Safaricom customer care contacts are resourceful to millions of subscribers seeking personalized support services. Send a message or speak directly with an assistant regardless of time and location.

Get directions to a Safaricom shop, outlet, or care desk near you to access the latest products and services.

Safaricom customer care contacts

P.O Box66827
Postal address00800

Provided below are dedicated contacts for customers seeking categorized services.

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These range from support teams to home internet and online support.

i. Customer support team

Telephone0722002100 (chargeable)
Post pay
telephone0722002200 (chargeable)

ii. Online support team

Twitter II@SafaricomPLC

iii. Safaricom Home internet support


iv. Safaricom ethic hotline – reporting

Telephone0800720009 (toll-free)
Mobile+254 722 003272

How many branches does Safaricom have? There are about 55 operational Safaricom shops outlets in various parts of the country.

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Notably, about 25 of these outlets are located in central Kenya, specifically in Nairobi City County.

Safaricom shops in Nairobi, Kenya

Safaricom shopsLocations
Sarit CenterSarit Center Mall, Karuna Rd Westlands
Village MarketVillage Market Mall, Limuru Road
Kimathi Street – CBDBalfour Building, Ground Floor, Kimathi Street
I & M Building – CBDI&M Towers, Ground Floor, Kenyatta Avenue
Moi Avenue – CBDShankardass House, Ground Floor, Moi Avenue
EastleighNomad Palace Hotel, Ground Floor, General Waruinge Street
Nakumatt Mega (CBD)Nakumatt Mega, Uhuru Highway
BuruburuKenya National Library Services Building, Mumias Road
JKIAJKIA Lounges, Gate 11
BomasGalleria Mall, Langata/Magadi Road
Nairobi – JunctionJunction Mall, Ground floor
Yaya CentrePhone Link Limited. Yaya Centre
Ongata RongaiVester Limited. Valley Villa Building
KayoleTriple X Communications Limited. Spine Road
GithuraiEmbcomm Network. Next to Equity Bank Githurai
EmbakasiMobile World. Embakasi North Airport Road
Aga Khan Walk (CBD)NHC Buiding, Opp Coop Bank
KangemiMasterPiece LTD. KREP Bank Building
OtiendeInterservice Ltd. Quincy Mall, Otiende Langata
DonholmWork & Talk Communications. Kisumu Dogo
Kahawa WendaniLatest Communications. Magunas Supermarket Building
Nairobi CBDMobile World. The transnational building, Mama Ngina St.

1. Coastal region Safaricom shops

Safaricom shopsLocations
MalindiTSS Building, Kenyatta Road
NyaliNakumatt Nyali, Malindi Road
MombasaRex House Shop. Rex House, Ground Floor Moi Avenue.
Mombasa TownServtel Limited. Servtel Limited, Moi Avenue/Digo Road junction
Moi International AirportMoi International Airport, Terminal 1
Digo RdDigo road
DianiCentre Point Mall
KilifiMastermind Ltd. Biashara Street
MagongoWebb Comm. Mainland Magongo

2. Central Kenya region Safaricom shops

Safaricom shopsLocations
MauaMikinuri Road(Main Street) Next To KCB
MeruNtima Building, Njuri Ncheke Street
EmbuKenyatta Highway, next to Equity Bank
NanyukiNanyuki Mall, Nanyuki Highway
NyeriKang’aru Building, Ground Floor
ThikaHaria House, Kwame Nkrumah Road
KaratinaSamchi Telecom. Karatina Town
Nyahururu TownWork & Talk Comm. Gatero Chambers
Thika RoadCitadel Cellular Communications, Thika Road Mall

3. Eastern region Safaricom shops

Safaricom shopsLocations
KituiMuli Mall, Town Center
MachakosABC Imani Plaza Machakos
Wote townGenerations electronics limited. Opposite Barclays Bank

4. Nyanza region Safaricom shops

Safaricom shopsLocations
Kisumu cityMega Plaza, Ground floor, Oginga Odinga Road
Kisii TownHospital Road, Opposite Falcon Petrol Station

5. Rift Valley region Safaricom shops

Safaricom shopsLocations
Nakuru TownEreto Plaza, Mburu Gichua Road
Naivasha TownBiashara Plaza Ground Floor Biashara Street
Eldoret TownMetro Towers, Ground Floor, Oginga Odinga Street
Narok TownNext to Co-operative Bank Building
Kitale TownFormer Raiya Supermarket Kenyatta Street
Kericho TownBus Parked at Moi Gardens opp. KCB

6. Western region Safaricom shops

Safaricom shopsLocations
BungomaMoghe Plaza
Kakamega TownConan Awori Street, Next to Equatorial Commercial Bank
Busia TownAlfa Bar building opposite shark lodge

7. North Eastern region Safaricom shops

Safaricom shopsLocations
Garissa TownJihan Centre, Along Harambee Road
Isiolo TownMain Isiolo Highway, Near KCB Branch

Accessibility to services is key to continued growth.

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Safaricom customer care contacts can go a long way in saving you from telecommunication related. Knowing the physical address of various outlets is even better.

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