Safaricom customer care contacts are resourceful to millions of subscribers seeking personalized support services. Send a message or speak directly with an assistant regardless of time and location.
Get directions to a Safaricom shop, outlet, or care desk near you to access the latest products and services.
Safaricom customer care contacts
Telephone 0722000000 P.O Box 66827 Postal address 00800 CEO email ceo@safaricom.co.ke Website www.safaricom.co.ke
Provided below are dedicated contacts for customers seeking categorized services.
These range from support teams to home internet and online support.
i. Customer support team
Prepay Mobile 100 Telephone 0722002100 (chargeable) Email customercare@safaricom.co.ke Post pay Mobile 200 telephone 0722002200 (chargeable) Email advantage@safaricom.co.ke
ii. Online support team
Twitter @Safaricom_Care Twitter II @SafaricomPLC Facebook @SafaricomPLC
iii. Safaricom Home internet support
Phone 400 Self-support *400#
iv. Safaricom ethic hotline – reporting
Telephone 0800720009 (toll-free) Mobile +254 722 003272 Email Safaricom@ethics-line.com Public relations prcomms@safaricom.co.ke Website www.safaricomethicsline.com
How many branches does Safaricom have? There are about 55 operational Safaricom shops outlets in various parts of the country.
Notably, about 25 of these outlets are located in central Kenya, specifically in Nairobi City County.
Safaricom shops in Nairobi, Kenya
Safaricom shops Locations Sarit Center Sarit Center Mall, Karuna Rd Westlands Village Market Village Market Mall, Limuru Road Kimathi Street – CBD Balfour Building, Ground Floor, Kimathi Street I & M Building – CBD I&M Towers, Ground Floor, Kenyatta Avenue Moi Avenue – CBD Shankardass House, Ground Floor, Moi Avenue Eastleigh Nomad Palace Hotel, Ground Floor, General Waruinge Street Nakumatt Mega (CBD) Nakumatt Mega, Uhuru Highway Buruburu Kenya National Library Services Building, Mumias Road JKIA JKIA Lounges, Gate 11 Bomas Galleria Mall, Langata/Magadi Road Nairobi – Junction Junction Mall, Ground floor Yaya Centre Phone Link Limited. Yaya Centre Ongata Rongai Vester Limited. Valley Villa Building Kayole Triple X Communications Limited. Spine Road Githurai Embcomm Network. Next to Equity Bank Githurai Embakasi Mobile World. Embakasi North Airport Road Aga Khan Walk (CBD) NHC Buiding, Opp Coop Bank Kangemi MasterPiece LTD. KREP Bank Building Otiende Interservice Ltd. Quincy Mall, Otiende Langata Donholm Work & Talk Communications. Kisumu Dogo Kahawa Wendani Latest Communications. Magunas Supermarket Building Nairobi CBD Mobile World. The transnational building, Mama Ngina St.
1. Coastal region Safaricom shops
Safaricom shops Locations Malindi TSS Building, Kenyatta Road Nyali Nakumatt Nyali, Malindi Road Mombasa Rex House Shop. Rex House, Ground Floor Moi Avenue. Mombasa Town Servtel Limited. Servtel Limited, Moi Avenue/Digo Road junction Moi International Airport Moi International Airport, Terminal 1 Digo Rd Digo road Diani Centre Point Mall Kilifi Mastermind Ltd. Biashara Street Magongo Webb Comm. Mainland Magongo
2. Central Kenya region Safaricom shops
Safaricom shops Locations Maua Mikinuri Road(Main Street) Next To KCB Meru Ntima Building, Njuri Ncheke Street Embu Kenyatta Highway, next to Equity Bank Nanyuki Nanyuki Mall, Nanyuki Highway Nyeri Kang’aru Building, Ground Floor Thika Haria House, Kwame Nkrumah Road Karatina Samchi Telecom. Karatina Town Nyahururu Town Work & Talk Comm. Gatero Chambers Thika Road Citadel Cellular Communications, Thika Road Mall
3. Eastern region Safaricom shops
Safaricom shops Locations Kitui Muli Mall, Town Center Machakos ABC Imani Plaza Machakos Wote town Generations electronics limited. Opposite Barclays Bank
4. Nyanza region Safaricom shops
Safaricom shops Locations Kisumu city Mega Plaza, Ground floor, Oginga Odinga Road Kisii Town Hospital Road, Opposite Falcon Petrol Station
5. Rift Valley region Safaricom shops
Safaricom shops Locations Nakuru Town Ereto Plaza, Mburu Gichua Road Naivasha Town Biashara Plaza Ground Floor Biashara Street Eldoret Town Metro Towers, Ground Floor, Oginga Odinga Street Narok Town Next to Co-operative Bank Building Kitale Town Former Raiya Supermarket Kenyatta Street Kericho Town Bus Parked at Moi Gardens opp. KCB
6. Western region Safaricom shops
Safaricom shops Locations Bungoma Moghe Plaza Kakamega Town Conan Awori Street, Next to Equatorial Commercial Bank Busia Town Alfa Bar building opposite shark lodge
7. North Eastern region Safaricom shops
Safaricom shops Locations Garissa Town Jihan Centre, Along Harambee Road Isiolo Town Main Isiolo Highway, Near KCB Branch
Accessibility to services is key to continued growth.
Safaricom customer care contacts can go a long way in saving you from telecommunication related. Knowing the physical address of various outlets is even better.
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