Safaricom customer care contacts are resourceful to millions of subscribers seeking personalized support services. Send a message or speak directly with an assistant regardless of time and location.
Get directions to a Safaricom shop, outlet, or care desk near you to access the latest products and services.
Safaricom customer care contacts
Telephone
0722000000
P.O Box
66827
Postal address
00800
CEO email
ceo@safaricom.co.ke
Website
www.safaricom.co.ke
Provided below are dedicated contacts for customers seeking categorized services.
These range from support teams to home internet and online support.
i. Customer support team
Prepay
Mobile
100
Telephone
0722002100 (chargeable)
Email
customercare@safaricom.co.ke
Post pay
Mobile
200
telephone
0722002200 (chargeable)
Email
advantage@safaricom.co.ke
ii. Online support team
Twitter
@Safaricom_Care
Twitter II
@SafaricomPLC
Facebook
@SafaricomPLC
iii. Safaricom Home internet support
Phone
400
Self-support
*400#
iv. Safaricom ethic hotline – reporting
Telephone
0800720009 (toll-free)
Mobile
+254 722 003272
Email
Safaricom@ethics-line.com
Public relations
prcomms@safaricom.co.ke
Website
www.safaricomethicsline.com
How many branches does Safaricom have? There are about 55 operational Safaricom shops outlets in various parts of the country.
Notably, about 25 of these outlets are located in central Kenya, specifically in Nairobi City County.
Safaricom shops in Nairobi, Kenya
Safaricom shops
Locations
Sarit Center
Sarit Center Mall, Karuna Rd Westlands
Village Market
Village Market Mall, Limuru Road
Kimathi Street – CBD
Balfour Building, Ground Floor, Kimathi Street
I & M Building – CBD
I&M Towers, Ground Floor, Kenyatta Avenue
Moi Avenue – CBD
Shankardass House, Ground Floor, Moi Avenue
Eastleigh
Nomad Palace Hotel, Ground Floor, General Waruinge Street
Nakumatt Mega (CBD)
Nakumatt Mega, Uhuru Highway
Buruburu
Kenya National Library Services Building, Mumias Road
JKIA
JKIA Lounges, Gate 11
Bomas
Galleria Mall, Langata/Magadi Road
Nairobi – Junction
Junction Mall, Ground floor
Yaya Centre
Phone Link Limited. Yaya Centre
Ongata Rongai
Vester Limited. Valley Villa Building
Kayole
Triple X Communications Limited. Spine Road
Githurai
Embcomm Network. Next to Equity Bank Githurai
Embakasi
Mobile World. Embakasi North Airport Road
Aga Khan Walk (CBD)
NHC Buiding, Opp Coop Bank
Kangemi
MasterPiece LTD. KREP Bank Building
Otiende
Interservice Ltd. Quincy Mall, Otiende Langata
Donholm
Work & Talk Communications. Kisumu Dogo
Kahawa Wendani
Latest Communications. Magunas Supermarket Building
Nairobi CBD
Mobile World. The transnational building, Mama Ngina St.
1. Coastal region Safaricom shops
Safaricom shops
Locations
Malindi
TSS Building, Kenyatta Road
Nyali
Nakumatt Nyali, Malindi Road
Mombasa
Rex House Shop. Rex House, Ground Floor Moi Avenue.
Mombasa Town
Servtel Limited. Servtel Limited, Moi Avenue/Digo Road junction
Moi International Airport
Moi International Airport, Terminal 1
Digo Rd
Digo road
Diani
Centre Point Mall
Kilifi
Mastermind Ltd. Biashara Street
Magongo
Webb Comm. Mainland Magongo
2. Central Kenya region Safaricom shops
Safaricom shops
Locations
Maua
Mikinuri Road(Main Street) Next To KCB
Meru
Ntima Building, Njuri Ncheke Street
Embu
Kenyatta Highway, next to Equity Bank
Nanyuki
Nanyuki Mall, Nanyuki Highway
Nyeri
Kang’aru Building, Ground Floor
Thika
Haria House, Kwame Nkrumah Road
Karatina
Samchi Telecom. Karatina Town
Nyahururu Town
Work & Talk Comm. Gatero Chambers
Thika Road
Citadel Cellular Communications, Thika Road Mall
3. Eastern region Safaricom shops
Safaricom shops
Locations
Kitui
Muli Mall, Town Center
Machakos
ABC Imani Plaza Machakos
Wote town
Generations electronics limited. Opposite Barclays Bank
4. Nyanza region Safaricom shops
Safaricom shops
Locations
Kisumu city
Mega Plaza, Ground floor, Oginga Odinga Road
Kisii Town
Hospital Road, Opposite Falcon Petrol Station
5. Rift Valley region Safaricom shops
Safaricom shops
Locations
Nakuru Town
Ereto Plaza, Mburu Gichua Road
Naivasha Town
Biashara Plaza Ground Floor Biashara Street
Eldoret Town
Metro Towers, Ground Floor, Oginga Odinga Street
Narok Town
Next to Co-operative Bank Building
Kitale Town
Former Raiya Supermarket Kenyatta Street
Kericho Town
Bus Parked at Moi Gardens opp. KCB
6. Western region Safaricom shops
Safaricom shops
Locations
Bungoma
Moghe Plaza
Kakamega Town
Conan Awori Street, Next to Equatorial Commercial Bank
Busia Town
Alfa Bar building opposite shark lodge
7. North Eastern region Safaricom shops
Safaricom shops
Locations
Garissa Town
Jihan Centre, Along Harambee Road
Isiolo Town
Main Isiolo Highway, Near KCB Branch
Accessibility to services is key to continued growth.
Safaricom customer care contacts can go a long way in saving you from telecommunication related. Knowing the physical address of various outlets is even better.
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