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Where are NHIF Kisii branch offices? List of services, new rates, benefits, penalties, contacts

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The National Hospital Insurance Fund is an essential service provider under the Ministry of Health Kenya. This national scheme is highly accessible by registered members in all the 47 counties. Coming up is a detailed guide for NHIF Kisii branch offices location and contacts.

NHIF portal is great for all self care services including checking payment status. However, it is often necessary to visit front desk service providers. Apart from Huduma Centre Kisii, residents and visitors in Gusiiland can access NHIF services at the local branch.

Where are NHIF Kisii branch offices?

NHIF offices Kisii branch are located in The Place building, first floor, within Bosongo central business district.

 The Place building is among the tallest storeys at the Kawanji area, directly opposite Hashi Petrol Station and Kenol Kobil petrol station.

Next to The Place building along Ogembo Street is Best Lady Cosmetics Shop Kisii and the old Bata Shop.

NHIF Kisii offices are within the vicinity of Zonic Hotel, Mwalimu Sacco Plaza, and Oshwal Supermarket. Finally, it is directly above the new Bata Shop.

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NHIF Kisii branch offices relocated from Ouru Complex to The Place

The National Hospital Insurance Fund was formerly located within Ouru Complex along Kisii Kisumu Road.

“Did you know we have a branch office in Kisii? It is located on the first floor The Place Building, along the Kisii-Kisumu road.
You can reach the branch on (058)2030426 or 0774865423
#NHIFKenya #SupaCover”

NHIF Kenya, Facebook (Feb 7, 2020).

NHIF has since changed location to The Place building, about 100 meters from Huduma Centre.

National Hospital Insurance Fund services

Both salaried and non-salaried Kenyans can use NHIF services at standardised rates.

Registered members have access to the following 6 NHIF plans.

  • Civil Servants Scheme
  • EduAfya Services
  • Inpatient Services
  • Linda Mama Services
  • Outpatient Services
  • Supa Cover Services

The list of services offered by the National Hospital Insurance Fund is long at greatly sliced monthly rates.

The current NHIF rates in Kenya start from Ksh. 500 for the unemployed

NHIF rates for employees vary depending on the amount of salary received.

Latest NHIF rates for employees in Kenya

  • 0 – 5,999: Ksh. 150
  • 6,000 – 7,999: Ksh. 300
  • 8,000 – 11,999: Ksh. 400
  • 12,000 – 14,999: Ksh. 500
  • 15,000 – 19,999: Ksh. 600
  • 20,000 – 24,999: Ksh. 750
  • 25,000 – 29,999: Ksh. 850
  • 30,000 – 34,999: Ksh. 900
  • 35,000 – 39,999: Ksh. 950
  • 40,000 – 44,999: Ksh. 1,000
  • 45,000 – 49,999: Ksh. 1,100
  • 50,000 – 59,999: Ksh. 1,200
  • 60,000 – 69,999: Ksh. 1,300
  • 70,000 – 79,999: Ksh. 1,400
  • 80,000 – 89,999: Ksh. 1,500
  • 90,000 – 99,999: Ksh. 1,600
  • 100,000 and above: Ksh. 1,700
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The amount payable for each registered NHIF member is fairly proportional in all income groups.

NHIF benefits and penalties – Afya Yetu, Bima Yetu

The number of benefits largely depend on the plan of choice and NHIF policies.

Many people are already registered on the Supa Cover plan with benefits such as medical and drug expenses.

Notably, delayed Supa Cover payments attracts a cumulative monthly penalty of Ksh. 250.

NHIF MPesa payment procedure

There are two ways of paying NHIF fees via MPesa. First are regular contributions and second, clearing penalties.

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Let’s start with making your regular monthly contributions.

  1. Choose the paybill option
  2. Enter NHIF Business Number 200222
  3. Provide your NHIF Account Number (National ID number)
  4. Enter the figure you want to pay
  5. Provide the PIN and press ok to verify the payment

Those paying a pending NHIF penalty should add letter “Y” to the end of the National ID in step 3 above (Example – 2979**25Y).

Alternatively, you can download and use NHIF App for more automated services.

NHIF Kisii branch offices contacts

  • Phone 1: (058)2030426
  • Phone 2: 0774865423
  • Box number: 3466-40200 Kisii
  • Email:
  • Website:

NHIF customer care mobile numbers are handy for those unable to access the offices.

You can also use the head office contact 0202723246 if you fail to find help locally.

NHIF Kisii branch offices are a devolved function under the Ministry of Health. Top benefits are accessible services for reduced medical costs.

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